Initial Training:

Although many users find that their experienced occupational health and employee health staff are able to begin using the software almost immediately, it can be helpful to have extended "hands-on" orientation to familiarize users with many of the advanced features of MediTrax as well as its user-configurable clinical protocols, comprehensive administrative and regulatory reporting, and (for provider-based clinics) billing/accounting capabilities.

As soon as possible after we receive your initial deposit or confirmed purchase order (generally within a week or two), a MediTrax representative will schedule a visit to your facility to install our easy-to-use software and train your entire staff. If you have existing data in a readable, non-proprietary format (such as a spreadsheet, data table or text file) we'll work with you to import those data into MediTrax. We'll even work with your Information Systems staff to load employee demographic data from a host mainframe or an in-house HR database (PeopleSoft, Lawson, Cerner, MediTech, etc.) into MediTrax.

A MediTrax license package includes at least TWO FULL DAYS of on-site training for your staff at your facility. In our formal on-site training, we review:

• Preliminary Tasks and Importing Demographic Data with IS staff
• Setting Up Data Tables with supervisors
• Menus and Data Entry Screens with everyone using the software
• Reporting with management staff and clinicians
• Case Management with case managers, etc.

Then, if there's ever a problem, you can call us for assistance on our customer support hotline. Best of all, our on-site training comes at no additional charge -- it's all included in the price of the software!

Follow-Up Training:

Management changes, or rapid staff turnover, can sometimes create a situation in which many staff members are not thoroughly familiar with MediTrax. In such cases, additional on-site training can be provided. The cost for follow-up training is limited to reimbursement of actual travel expenses (economy-class airfare, and the lowest available hotel and auto rental fees) plus the instructor's fee. Contact MediTrax Support to discuss scheduling and cost.

For customers with a current Software Support Agreement, MediTrax underwrites 30% of the instructor's fee.